Information technology as a service

IT as a service is the cornerstone of the digital enterprise. 

Companies are transforming their IT staffs to work faster, smarter, and in ways that truly benefit the business. 

When a company moves to this service model, IT becomes standardized, consolidated, and virtualized. 

It offers a catalog of software services and hardware configurations designed specifically to meet each business units’ needs. 

ITaaS means that you can outsource your IT requirements to a third party who is responsible for providing and maintaining, all or some, of the following:  

• Hardware Software upgrades and patches 
• IT Support 
• Security 
• IT governance 
• Strategic direction 
• Helpdesk and diagnostic services 
• Project implementation 
• Liaison with vendors 
• All other aspects of IT management 
• Service delivery 

Instead of working in bureaucratic silos and reacting—often slowly—to various projects on an ad hoc basis, the IT staff is flexible, fast, and focused on the needs of their internal customers.  

Just as consumers have a multitude of choices for where they shop for goods and services, businesses now have numerous options for sourcing IT to help them get their work done. 

With that one simple change, the IT landscape has changed dramatically. Put plainly: IT departments now have competition. 

If they attempt to remain in their old role—as technical guru—they will eventually become obsolete.  

The premise behind the concept of IT as a service is simple: 

• Offer your internal clients the power of choice 
• Allow them to pay only for what they use 
• Deliver it speedily. 

In this model, IT functions less as a tightly controlled department and more as a business. 

It becomes a broker for its internal clients, finding the best technology at the best price and negotiating service-level agreements (SLAs) and orchestrating IT from the initial request to support of the final outcome. 

With the advent of cloud computing, most companies now function under the hybrid IT model. 

They use a combination of legacy systems, cloud computing, and internal and external IT. 

The new role of IT is to act as a broker for all these different choices. 

If you want customer-focused and scalable solutions that adapt quickly to market demand, then IT as a Service (ITaaS) may be your answer.  

Traditionally, IT infrastructure required a server to be installed on your premises, giving you access to the hardware and applications you need for your business. 

To scale your data storage and services, you purchase additional hardware and invest in costly upgrades.  

Today’s businesses move at an incredible pace, meaning that hardware upgrades can be too slow to keep up with your changing needs. 

The technology that you used two years ago may almost be redundant, even if it was the best fit at the time.  

The reality for businesses is that it is time-consuming and expensive to develop and maintain your IT infrastructure in line with industry best practice. 

This leads to a situation where your business’s IT environment is inadequately maintained, with unresolved cascading issues, system failure and downtime and so our IT-as-a-service solution can come to your rescue and transform your IT process to deliver value to your business and company.